Customer Reviews

Below are some reviews that our customers have given us. These are live and unedited from our Facebook page and from Google . We hope that these give you a good overview of the quality of our services. Customer reviews are very important to us; they prove that we are reaching the quality and service levels that we wish to achieve. If you have had your vehicle repaired by us please review us on Google or Facebook, or both if you wish!

Facebook Reviews 4.8 out of 5 from 19 reviews.

  • review rating 5  Really friendly, helpful! They have done mamy a repair to my Clio over the years. Practically kept it running. I would recommend to anyone.

    thumb Isabel Hoskin
    7/05/2018

    review rating 5  I had my Citroen C1 repaired by these guys. Dan did an amazing job at looking after me and kept me informed every day while my car was with them. I would recommend them to anyone.

    thumb Hannah Davies
    6/03/2018
  • review rating 1  They done a front end repair on my van in December, driving with my 9year old down the motorway and the bonnet pop open due to them not mounting the bonnet latch. Could of killed us imagine doing 70mph on the motorway and bonnet pops up

    thumb Darren Beake
    4/22/2018

    review rating 5  Absolutely flawless service. I found myself in the unfortunate position of having a Bus decide to side swipe the rear of my BMW 3 Series. I admit I had some reservations of going away from a BMW approved repairer, however Brin Jones credentials as an approved repairer for numerous manufacturer including Porsche and also Lee's reassurance that the finish would be perfect was enough to get me over this. WOW, what an amazing job, the repair and paint match was absolutely perf... ect. If I did not know which side the damage was, I would not have known where the damage was!. In addition I asked them to do a colour change on the wheels as it was something I'd been considering for a while. Absolutely brilliant, I love the look. My car now looks amazing, like it just came out of the showroom with a bit of attitude. Overall I have to say the quality of the work is nothing less than perfect and the team at Brin Jones are amazing, especially Lee who who went over and above to keep me informed and ensured I was 100% happy with the end result. See more

    thumb Darren Carpenter
    6/26/2017
  • review rating 5  I was very impressed with the level of professionalism and politeness of the staff at Brin Jones I was kept fully informed by e-mails of the progress my repairs which I could also track. When I collected my car the repair had been done to the highest level and they had also valeted the car.

    thumb Ray Pendleton
    4/06/2017

    review rating 5  Very pleased the recent work carried out on my Porsche 987. The match was excellent and they gave the car a full valet. It looked amazing when i picked it up. Very happy with them would definitely recommend them.

    thumb Brian Nourse
    11/11/2016
  • review rating 5  Great professional experience with the staff. The work was 100% spot on and will def recommend to other people.

    thumb Brett King
    10/21/2016

    review rating 5  Massive thank you to Lee and Lorraine for going above and beyond, great service, highly recommend. Thanks again Stacey

    thumb Stacey Martin
    9/30/2016
  • review rating 5  So so pleased with the work on my car at Brin Jones . over the years have had really bad experience's even with insurance recommend body shops! So had my heart in my mouth on collection (will not mention names but some really big big named body shops local ones had done some real terrible work on past cars ) But here was totally different I felt I trusted them right from the start , never seen such a good finish and I have a very critical eye for perfection, they really do a top job I used them because I was recommended, and to top it all off the staff were really nice to deal with too , Mark! you have a really great team.

    thumb Jude Latham-Timmins
    9/27/2016

    review rating 5  Haven't had any work done yet but feel very confident booking in staff very good especially Lorraine did her job very well getting back to me within 10 minutes I look forward to having a very good job done

    thumb Tim Bignell
    8/22/2016

Google Reviews – 4.8 out of 5 from 10 reviews.

  • review rating 5  Brilliant customer service and support. Matt provided excellent advice in resolving a minor collision which damaged the bonnet, front lights, and front panel. This was all done before the MOT was due within a very tight timescale. The professionalism in fitting the bonnet and panels, and aligning the lights, was better than the original. If I could provide 6 stars I would have.

    thumb Darren Haynes
    8/09/2025

    review rating 5  After an accident my car was recovered here by Mercedes. The only part of the following weeks which was positive was my interactions with Brin Jones. They were always helpful, informative and went above and beyond when returning my car to me. Their bodywork was exemplary and the car was returned looking brand new. Thank you so much! I hope not to need your services again but I would recommend you to anyone.

    thumb Emily Misselbrook
    7/19/2025
  • review rating 5  I wanted to share my incredible experience with the outstanding service I received at Brin Jones! A heartfelt thank you to Matt, who handled my claim with such professionalism and made the entire process completely stress-free. After a minor accident, I reported the claim to my insurance, who referred me to their chosen body shop for an assessment. Unfortunately, they tried to take advantage of the situation by recommending unnecessary part replacements. As a result, my insurance decided to write off the car—a decision I simply couldn’t accept. That’s when I turned to Brin Jones, and I’m so glad I did. Matt and his amazing team reassessed the damage and quickly proved that the original estimate was grossly exaggerated. They provided a fair and accurate quote, which led my insurance to reverse their decision and approve the repair instead of writing the car off. Not only did Matt save my car, but he and the team brought it back better than ever! The quality of the repair work is exceptional, and I’m now enjoying my car even more than before. Thank you so much, Brin Jones! I highly recommend them to anyone looking for honest, top-quality service.

    thumb Ervis
    7/09/2025

    review rating 5  Good businesses do still exist! Called Brin Jones looking for emergency help as my passenger door was very loose on the hinge. Bought it in and had Matt take a quick look and he bought out the correct tool to repair within minutes. When asking him how much to pay he said no charge and just to enjoy my holiday. Great guy great business and would recommend to anyone

    thumb Mahbub Ahmed
    5/19/2025
  • review rating 5  If there was more than 5 Star, I'll give. Matt is an angel... Weldone Brin Jones.. Thank you once again. Wife was full of joy seeing the vehicle.

    thumb Decks captain
    5/08/2025

    review rating 5  I would absolutely recommend Brin Jones Body shop for any of your vehicle body or wheel repairs and accident damage repairs , Did a fantastic job on my Mercedes Vito , and returned it to me all cleaned and valeted . Top job by Mark and his team .

    thumb dale harris
    4/30/2025
  • review rating 5  I had an unfortunate accident in my 2 month old Mercedes A45S plus and was advised to take it to Brin Jones Ltd for the repairs to be carried out. I was kept informed regarding the repair progress by Mark Jones. I have just collected the car and am delighted with the work carried out. I am a stickler for detail and can honestly say that the car looks as good as the day I drove it out of the showroom Thank you Mark and Matt.

    thumb Mikesbikes&toys Walkley
    2/05/2025

    review rating 5  Outstanding Service and Impeccable Workmanship! Matt and the team at Brin Jones Bristol are simply the best in the business. Every project they undertake is completed to the highest standard, with meticulous attention to detail and an unrivalled level of craftsmanship. Their professionalism, expertise, and dedication to delivering amazing results every time make them a pleasure to work with. If you’re looking for a team that consistently goes above and beyond, look no further. Highly recommended!

    thumb Luigi Presti
    2/03/2025
  • review rating 5  Excellent service, would highly recommend. All staff very polite and friendly. Thank you.

    thumb Jeannette Lewis
    1/30/2025

    review rating 5  I would thoroughly recommend Brin Jones if anyone is looking for any kind of body or wheel repairs to their vehicles. We have used them 3 times now for a mix of reasons (damaged alloys, damaged car roof and side, and most recently wing mirror damage) and on each occasion we have found them to be professional, polite, efficient, knowledgeable and a pleasure to deal with. Nothing is ever too much trouble. From front of house enquiry, to vehicle assessment, to completing the work all done as per quotation and prescribed timings. They provide excellent value for money and top quality work to leave you 100% confident they will do what is required to fix your vehicle. Thank you Matt and team.

    thumb Andrew Thomas
    1/24/2025

Reviews from our Volkswagen Group customers (Audi, Skoda, Seat and Volkswagen), via Volkswagen customer satisfaction surveys. 5 out of 5 from all reviews.

Mr Papworth – 06/11/2017

100%

5 Stars

The people at Brin Jones were fantastic to deal with – they were friendly, courteous and polite. Quality of the work was excellent, car looks brand new again which is awesome.

Mr Brailey – 30/10/2017
100%

5 Stars

 Excellent, professional and friendly service. Highly recommended.
Mr Scott – 23/10/2017
100%

5 Stars

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