Customer Reviews

Below are some reviews that our customers have given us. These are live and unedited from our Facebook page and from Google . We hope that these give you a good overview of the quality of our services. Customer reviews are very important to us; they prove that we are reaching the quality and service levels that we wish to achieve. If you have had your vehicle repaired by us please review us on Google or Facebook, or both if you wish!

Facebook Reviews 4.8 out of 5 from 19 reviews.

  • review rating 5  Really friendly, helpful! They have done mamy a repair to my Clio over the years. Practically kept it running. I would recommend to anyone.

    thumb Isabel Hoskin
    7/05/2018

    review rating 5  I had my Citroen C1 repaired by these guys. Dan did an amazing job at looking after me and kept me informed every day while my car was with them. I would recommend them to anyone.

    thumb Hannah Davies
    6/03/2018
  • review rating 1  They done a front end repair on my van in December, driving with my 9year old down the motorway and the bonnet pop open due to them not mounting the bonnet latch. Could of killed us imagine doing 70mph on the motorway and bonnet pops up

    thumb Darren Beake
    4/22/2018

    review rating 5  Absolutely flawless service. I found myself in the unfortunate position of having a Bus decide to side swipe the rear of my BMW 3 Series. I admit I had some reservations of going away from a BMW approved repairer, however Brin Jones credentials as an approved repairer for numerous manufacturer including Porsche and also Lee's reassurance that the finish would be perfect was enough to get me over this. WOW, what an amazing job, the repair and paint match was absolutely perf... ect. If I did not know which side the damage was, I would not have known where the damage was!. In addition I asked them to do a colour change on the wheels as it was something I'd been considering for a while. Absolutely brilliant, I love the look. My car now looks amazing, like it just came out of the showroom with a bit of attitude. Overall I have to say the quality of the work is nothing less than perfect and the team at Brin Jones are amazing, especially Lee who who went over and above to keep me informed and ensured I was 100% happy with the end result. See more

    thumb Darren Carpenter
    6/26/2017
  • review rating 5  I was very impressed with the level of professionalism and politeness of the staff at Brin Jones I was kept fully informed by e-mails of the progress my repairs which I could also track. When I collected my car the repair had been done to the highest level and they had also valeted the car.

    thumb Ray Pendleton
    4/06/2017

    review rating 5  Very pleased the recent work carried out on my Porsche 987. The match was excellent and they gave the car a full valet. It looked amazing when i picked it up. Very happy with them would definitely recommend them.

    thumb Brian Nourse
    11/11/2016
  • review rating 5  Great professional experience with the staff. The work was 100% spot on and will def recommend to other people.

    thumb Brett King
    10/21/2016

    review rating 5  Massive thank you to Lee and Lorraine for going above and beyond, great service, highly recommend. Thanks again Stacey

    thumb Stacey Martin
    9/30/2016
  • review rating 5  So so pleased with the work on my car at Brin Jones . over the years have had really bad experience's even with insurance recommend body shops! So had my heart in my mouth on collection (will not mention names but some really big big named body shops local ones had done some real terrible work on past cars ) But here was totally different I felt I trusted them right from the start , never seen such a good finish and I have a very critical eye for perfection, they really do a top job I used them because I was recommended, and to top it all off the staff were really nice to deal with too , Mark! you have a really great team.

    thumb Jude Latham-Timmins
    9/27/2016

    review rating 5  Haven't had any work done yet but feel very confident booking in staff very good especially Lorraine did her job very well getting back to me within 10 minutes I look forward to having a very good job done

    thumb Tim Bignell
    8/22/2016

Google Reviews – 4.8 out of 5 from 10 reviews.

  • review rating 5  Great Professional Service. My Car Repaired and Collected Completely Satisfied. Thank You

    thumb DAVID ANTONIO SMITH
    2/28/2024

    review rating 5  This is my second visit to Brin Jones over the years, yet again excellent service and the car looks good as new, although prices are high end, the quality of the work is outstanding - you get what you pay for. Thanks guys

    thumb Dan P
    2/22/2024
  • review rating 5  Came down last minute to see if they could help with an issue linked to my front bumper. They were very helpful, friendly & effective. If any body work is ever needed in bristol, small or big… This is the place to be.

    thumb Herman Rodriguez
    2/06/2024

    review rating 5  Once again received a 5 star service from Brin Jones, massive thanks to Matt for getting my CLA turned around same day. Brin Jones have worked on three family cars and all were put back to factory condition. Thank you every single member of the team for the exceptional customer service.

    thumb Elliott Jones
    11/04/2023
  • review rating 5  Outstanding. Matt Bigwood and the team were fantastic to deal with and the work carried out was done to the highest standard. Hugely impressed. Firmly recommended.

    thumb Steffen Christmas
    9/07/2023

    review rating 5  Very courteous and professional service from receptionist to Matt. Would certainly recommend this place. First class job

    thumb Rosaleen Pursey
    8/08/2023
  • review rating 5  I initially conducted a little research, after acquiring some damage to my Mercedes CLA AMG Sport, so decided to use Brin Jones Body Repair Centre for the repair. The whole process of the repair was absolutely faultless, & the final result is just the best. Massive shout out to Matt, who consistently offers superb customer service, & went above & beyond to ensure that I was continuously kept informed of the process of the repair. Full credit also, to every single member of the team, for working hard to make my car look amazing. Thank you all so much. One extremely happy customer here.

    thumb Gary Evans
    7/18/2023

    review rating 5  My Mercedes AMG E53 has just been repaired by Brin Jones Car Body Repairs. The insurance claim process was a bureaucratic nightmare, but the service from Matt and the team at Brin Jones kept me sane, it was a real pleasure dealing with them. Despite being a large car body repair specialist, every person I spoke with knew about my car, what was involved and the status of the repair work. It was as though my vehicle was the only car being repaired that week! Throughout the whole process I received regular and honest status reports. When I collected my car it was as good as new. Thank you Brin Jones.

    thumb Mark
    2/22/2023
  • review rating 5  Amazing team. Had my car returned to me, but later in the evening I realised I had a (completely unrelated) fault with the heater. Coldest weekend of the year and I was driving to Devon in the morning so naturally I panicked. I made an impromptu stop at Brin Jones, in the hope they could help. I honestly thought they would (quite rightly) say it was too late (very near closing time) and come back tomorrow. Quite the opposite! They could not have been more understanding and spent their last half hour (and more) of the working day fixing it, going beyond what they needed to do to rectify. So very grateful for the kindness, respect and understanding they showed me and definitely the best service ever received.

    thumb Karen Sheppard
    12/09/2022

    review rating 5  Thank you to Mark and the team at Brin Jones who have gone the extra mile to repair my Mercedes E Class following a non fault rear end shunt. As usual the quality of workmanship is nothing short of exemplary. Martin Rodaway

    thumb Martin Rodaway
    10/14/2022

Reviews from our Volkswagen Group customers (Audi, Skoda, Seat and Volkswagen), via Volkswagen customer satisfaction surveys. 5 out of 5 from all reviews.

Mr Papworth – 06/11/2017

100%

5 Stars

The people at Brin Jones were fantastic to deal with – they were friendly, courteous and polite. Quality of the work was excellent, car looks brand new again which is awesome.

Mr Brailey – 30/10/2017
100%

5 Stars

 Excellent, professional and friendly service. Highly recommended.
Mr Scott – 23/10/2017
100%

5 Stars

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